About Elgar Care
Proudly supporting people across Hereford to remain safe, comfortable and independent in their own homes.
Our HEART Values at Elgar Care
At Elgar Care, everything we do is guided by our HEART values — the standards we live by every day.
H – Honesty
We are open, transparent and truthful in everything we do. We communicate clearly with clients, families, colleagues, and professionals, building confidence and trust in our service.
E – Empathy
We listen, understand and respond with genuine care and compassion. We recognise the emotional and physical needs of those we support and treat everyone with kindness and sensitivity.
A – Accountability
We take responsibility for our actions and decisions. We are committed to high standards, continuous improvement, and delivering safe, effective, and high-quality care.
R – Respect
We promote dignity, equality, and human rights at all times. We respect individual choices, preferences, cultures, and beliefs.
T – Teamwork
We work together, support one another, and communicate effectively to provide consistent, person-centred care.
What heart means in practice
We put people first.
We act with integrity.
We work together to deliver outstanding care.
We treat everyone as we would want our own loved ones treated.
HEART is at the centre of everything we do!
Honesty
Empathy
Accountability
Respect
Teamwork
Our story
Care that feels personal—because it is
Every business has a beginning. In spring 2016, Laura saw an opportunity to create something different — a fresh, local approach to delivering high-quality home support and live-in care.
As a locally founded company, Elgar Care was created to support people within the community and provide a service that truly understands the needs of local families.
Health and social care is always evolving, but one belief has always remained at the heart of Elgar Care:
Everyone should receive the care they need, and no one should be left behind.
We set out to offer a kinder, more dependable experience of care at home — one that is personal, respectful and built around each individual.
We take the time to understand what matters most, creating tailored care plans around daily routines and preferences, and carefully matching each client with carers who bring warmth, dignity and professionalism to every visit.
Today, we remain proud to be a local provider, supporting people across Hereford with compassionate, high-quality care delivered in the homes they love.
Whether you need a little help each morning, regular wellbeing check-ins, or more comprehensive support, we’re here to make day-to-day life easier—while keeping you in control.
How we work with you
We start with a friendly conversation to understand your needs, preferences, and any risks at home. From there, we create a clear care plan and agree visit times that fit your life.
We focus on continuity, communication, and quality—so you and your family know what to expect. As needs change, we adapt your support and keep everyone informed.
Care that fits around you, not the other way around
At Elgar Care, we understand that everyone’s needs are different.
That’s why we don’t require set hours or minimum visit times.
If you only need 30 minutes of support, that’s exactly what we provide.
Flexible, personalised care — designed around you for you.
What guides us
Dignity, independence, and peace of mind
Inviting someone into your home is a big decision. That’s why we prioritise trust, reliability, and respectful support—delivered at your pace.
Our carers are trained, friendly, and attentive. We look for the small details that make a big difference: arriving on time, listening properly, and helping you feel confident and comfortable in your own space.
“We treat every visit as if we’re supporting someone in our own family—kindly, patiently, and with genuine respect.”
Elgar Care team
“Although I am biased as I have been working here for nearly 10 years I really would trust for any family or friends to receive care from Elgar, the staff are empathic, kind, caring and prove high level of care while following our company values.” Sam
We also know families and referrers need clear communication. We keep things straightforward, respond promptly, and work collaboratively to support wellbeing and safety at home.
Words from families we support
A few examples of what people value most about our care visits.
★★★★★
“I can not express how amazing Elgar Care has been to my mother. All the ladies who care for my mum are polite and happy, and I can see it’s not just a job, they tend to all her needs, and I would be lost without them. I thoroughly recommend Elgar Care, they do care.”
Mandy M
(Daughter of Client)
★★★★★
“I can not praise your team enough. They are extremely competent, caring, patient and kind. They go above and beyond to care for my dad. Communication is excellent with myself and my brother. Thank you all for doing such an amazing job.”
J.W
(Daughter of Client)
★★★★★
“The overall care that has been provided by Elgar Care Team has been outstanding. The approach from all staff and attention to detail is very gratifying. Unfortunately I am unable to mention individuals, so I will highly recommend Elgar Care as Care Agency for anyone who needs home care for whatever
reason. Many thanks again for the care that you are providing for me.”
Andreas H (client)
Ready to talk?
Let’s plan care that fits your life
Call 01432 507 560 or email info@elgarcare.co.uk. We’ll listen, answer your questions, and help you understand the next steps.