Elgar Care
Privacy Policy
How we collect, use, and protect your personal information when you visit our website or contact our team.
Who we are
Elgar Care (“we”, “us”, “our”) provides community-based in-home care services in Hereford. This Privacy Policy explains how we handle personal data when you use our website, enquire about care, or communicate with us.
What we collect
Personal information we may collect
Depending on how you interact with us, we may collect contact details (name, email, phone), enquiry details (information you share about care needs), and technical data (such as IP address, device/browser information, and pages visited).
How we use your information
We use your information to respond to enquiries, arrange assessments, provide and manage care services, improve our website and communications, and meet legal, regulatory, and safeguarding obligations where applicable.
Lawful bases for processing
Where required under data protection law, we process personal data based on one or more lawful bases, such as consent, contract, legal obligation, and legitimate interests (for example, responding to enquiries and improving our services).
Sharing your information
We may share information with trusted service providers who help us operate our website and communications (for example, hosting and email services), and with professional advisers or regulators where required. We do not sell your personal information.
Cookies and analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can control cookies through your browser settings. If we use analytics tools, they help us measure traffic and improve content.
Data retention
We keep personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and why we hold it.
Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. You may also have the right to withdraw consent where processing is based on consent.
Security
We take reasonable steps to protect personal information using appropriate technical and organisational measures. However, no website or transmission method can be guaranteed to be completely secure.
Contact us about privacy
If you have questions about this Privacy Policy or how we handle your information, contact us at info@elgarcare.co.uk or call 01432 507 560.
Need help arranging care?
Tell us a little about your situation and we’ll get back to you during office hours (Mon–Fri, 9am–5pm).